Reviews & Awards
At StoryPoint Shaker Heights (HarborChase)

My mother has been at Shaker Heights for close to 8 months or more. She has been treated very well. Her nurse has a beautiful heart and sense of ownership and accountability to the health and wellbeing of our mother. The accommodations are first class and the building is kept very clean. They are very accommodating of the needs of family members and treat us very very well. I've seen "all hands on deck" in serving a great Thanksgiving meal to residents and their extended families. They made it a very special day for us and others. They keep the residents busy with field trips, boat rides, etc., and bring in very good musicians, artists and even NASA engineers. We have had bad luck at a different assisted living apartment. This is a completely different experience and has earned our trust in keeping our mother safe and stimulated mentally and physically. I would recommend Shaker Heights for others and would want it for myself if I am blessed enough to live that long.

My dad lives here. The front line staff are excellent, uniformly polite and kind to my dad and to us when we visit. Not a sour apple among them. From reading these reviews, it seems to me that Patrice has a well-earned fan club somewhere. She deserves it. Never seen her stressed, even when working both the dining room and the bar. I'm just waiting to get old enough that I can move in and see her more often.

A service industry can buy printed and broadcast advertising; however, trust, reputation, and goodwill cannot be purchased, they must be earned. In my opinion, this community has richly earned and deserves recognition for those attributes which we value so highly.