Reviews & Awards
At StoryPoint Urbandale (Glen Oaks)

We have been extremely pleased with the staff and community at Glen Oaks. They have been very accommodating to our family when we had to move my Dad abruptly. Our first tour of the facility was impressive. The residents seemed very content and well taken care of. The staff was very nice and attentive. I really appreciate being able to reach someone at the nurses station 24 hrs -to get a full report on how things are going. It’s wonderful having that piece of mind.

Urbandale provides a secure and socially active environment for those diagnosed with cognition impairment. The community is built in a user-friendly square so individuals with purposeful walking will not get "lost". The halls are wider than normal to accommodate furniture throughout the Community to allow people walking to safely rest as needed. Activities are engaging and accommodate all levels of ability.

Urbandale was my home away from home. My mom, who was diagnosed with early onset dementia, lived there for 3 years. The staff are exceptional and care very deeply about every resident. They communicated amazingly, gave me their time without making appointments, and would always get me involved in coming up with interventions to make it a safe environment for her. I want to thank the staff for supporting my family and loving my mom like she was one of their own.

I've been so impressed with the care and attention given to residents at Glen Oaks, particularly their approach to dementia care. The activities provided are specifically designed to engage residents and stimulate their minds, which is so important. I've seen firsthand how these programs have benefited the residents. I highly recommend Glen Oaks to anyone seeking quality care for a loved one.

I cannot express enough how grateful I am for the exceptional care my grandma received at Urbandale. From the moment she arrived, the staff welcomed her with open arms and treated her like family. The facility is immaculate, and the atmosphere is warm and inviting, making it feel like a true home away from home. The nursing staff is incredibly attentive and compassionate. They went above and beyond to ensure my grandma's comfort and well-being. They took the time to get to know her personally, understanding her likes, dislikes, and daily routines. This personalized care made a significant difference in her quality of life. The activities and social programs offered are outstanding especially the activities director. My grandma always had something to look forward to, whether it was a group exercise class, a craft session, or simply chatting with friends in the beautiful common areas. The sense of community and camaraderie among the residents is heartwarming. Overall, Urbandale exceeded all our expectations. The peace of mind knowing my grandma is in such capable and loving hands is priceless. I wholeheartedly recommend this nursing home to anyone seeking the best possible care for their loved ones. Five stars all the way!