Our family is very impressed with the exceptional care that our sister is receiving. The entire staff makes certain residents are well taken care of, but Abigail and Zamora definitely go above and beyond any of our expectations!!! Even some of the residents make certain that those in Betty's Harbor get extra love and attention. One of those residents is Rosie who gives exta hugs. We are so thankful for this wonderful facility!

Anna Murphy

My sister and I began our assisted living journey for our parents with New Perspective West Bend based on a referral from a family friend. Although, we did not end up placing our parents there based on their complicated needs, I felt compelled to leave a positive review based on our experience. We worked with Abigail in the admissions office who answered my text promptly and scheduled a meeting with us the same week. I cannot say enough amazing things about Abigail. She was a Godsend in our time of need when we were thrust into the senior living process when our parents fell ill. She listened, answered every question and gave genuine compassion to our situation. It was so comforting in our time of need when our world felt like it was spiraling out of control. She gave us a wonderful tour of the facility and everything New Perspective had to offer. It felt like home there. I wish we could've placed our parents with New Perspective, but it wasn't meant to be. We had to seek a facility with a higher level of care due to my parents' declining health. I highly recommend anyone seeking senior living for themselves or a loved one to consider sitting down with Abigail and learning what New Perspective has to offer. She is an amazing person who truly cares about people and their families. She still reaches out to me to check in how our parents are doing and how she keeps our family in her thoughts and prayers. She is genuinely a lovely human being and the perfect person to represent what New Perspective has to offer. Thank you Abigail for going above and beyond for the elderly who often need a voice and guidance as they age. Our family will forever be truly grateful for your kindness!

Rebecca Mcelwee

Mom and I have been so impressed with the staff at New Perspective. Everyone has been incredibly helpful and supportive while she moved in, and as she has gotten settled she has felt so welcomed by the people who live there. We are happy she is in such a safe, enjoyable environment

Jen Sohr

Great community with friendly staff and great amenities. I highly recommend New Perspective - West Bend.

Bob J

Beautiful facility. Everyone is so welcoming and always has a smile on their face. The residents are in the pub playing cards, music is playing throughout the community, friendly staff. Healthcare is tough these days and this facility is doing amazing things! Great job!

Lynn Park

I’ve been at multiple events at this facility, and I have nothing but great things to say about it, as well as it’s staff. They were all very attentive and helpful, I’d highly recommend anyone looking for senior living, to give them a shot.

M p

This is a wonderful company, and I feel blessed to be connected with New Perspective. The staff are so kind, helpful, and supportive, the team members are compassionate and well trained, the food is great, the activities are vibrant and engaging and more! I value the time I have spent connected with New Perspective West Bend. If you ever come for a visit-order the BLT; it is phenomenal! The kitchen staff are dedicated, kind, and intentional, as is every team member here. Very grateful for New Perspective and am looking forward to connecting with more seniors and families here! If you ever see me while you're here, feel free to ask me how I got connected with New Perspective-I truly believe it was divinely inspired and I am always happy to share that testimony!

Abigail Wahl

We were very excited to meet with Abigail. We were setting up a tour with our Mother who is 90 yrs old. Abigail was very kind, welcoming, perky, and informative complete with her bunny ears. She was very engaged with our many questions and answered them in full detail. We loved the facility and everything it had to offer. We left with a relief and a happy Mother. You can feel that Abigail loves her job and this is her true calling. Mark & Dawn Puerling

Dawn Puerling

As both performers and family members, we have experienced New Perspective Assisted Living in a truly special way—and we can’t say enough good things about it. We regularly bring music into the community through Bella Musik, and every visit is something we look forward to. The residents are warm, engaged, and genuinely appreciative of the performances, which speaks volumes about the positive atmosphere the staff helps create every day. There’s a real sense of joy and connection in the building that you can feel the moment you walk in. What makes this even more meaningful to us is that our own parents live here. Knowing they are cared for with such compassion, dignity, and attentiveness gives us incredible peace of mind. The staff goes above and beyond—not just meeting needs, but building relationships. They know the residents personally, celebrate their lives, and create a true sense of community. There's always something going on to keep residents active and engaged. Seeing New Perspective from both sides—as an entertainer and as family members —has only deepened our appreciation. We are grateful that our parents call this place home, and we feel honored to be a small part of the joy shared here through music. —Bella Musik

Bella Musik

"Our father spent 4.5 wonderful years at New Perspective in West Bend, and we couldn't be more grateful for the care he received. He truly enjoyed his 2nd floor room and later adapted very well to his 1st floor room—the staff worked so hard to make sure he always felt like he was at home, no matter where he was in the building. We want to give a special thank you to Executive Director Brianna Jochem, along with Jill Semerad and Jamie Hilbert, for their leadership and incredible support. We also want to recognize the entire team of nurses and caregivers who looked after him daily with such dignity and kindness. From the administration all the way to the floor staff, this team is exceptional. Thank you for making his last years so comfortable."

Terry Kuehl

Five stars for Abigail, the Sales Director at New Perspective. Touring senior living communities can be overwhelming, but Abigail’s compassionate and transparent nature puts families at ease immediately. It’s clear she truly cares about the residents and their well-being. She is an asset to New Perspective and the families she meets!

Ryan Rabe

Our parent lived at New Perspective West Bend for 2.5 years, having transitioned by necessity from her own home out-of-state after the death of her spouse. Right away, our parent felt at home with friendly staff and other residents who were her "welcoming committee." The care staff were attentive, kind, and caring. Response time in general is very good. The very competent nursing staff went out of their way on numerous occasions to advocate and care for our parent. Administration was considerate and very creative and flexible to work through some difficult situations they encountered with our loved one. They truly cared for her like their own family member. Abby (admissions) and Bri (administrator) are some of the most compassionate people you will ever encounter. Abby especially formed a special and precious bond with our parent. Esthetically, this is a gorgeous, well-cared for facility with a very dedicated "going-the-extra-mile" maintenance crew. The meals are delicious! Chef Michael does an amazing job connecting with residents with regular meetings in order to receive and implement feedback. His holiday spreads are AMAZING! Our parent didn't participate in activities, but there are a wide variety of engaging and entertaining things to do. As a family, we enjoyed our visits, always engaged with staff in a positive way, ate meals with our parent in the dining area, had private family parties, and enjoyed times together at the warm pool!

Diane Lapota

Our visit and tour was excellent. All information that was shared was very helpful. Mom is very excited to move in.

Judy DeVries

I recently toured New Perspective for future consideration for my parents. The variation of activities offered, the dining, and the cozy spaces out of the apartments definitely make this a great option for aging parents.

Robyn Faehling

Beautiful facility! The activities are amazing! The team is amazing! I would highly recommend putting your loved ones at his facility!

James Koutsios

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