Reviews & Awards
at StoryPoint Shaker Heights

I have lived at the community for just over a year. I have a lovely apartment. Mark the settings manager is fabulous, he is always very helpful. I throughly enjoy all the activities that are offered throughout the day. I especially enjoy my time with Tracy, The Life Enrichment Director. She is creative, hardworking and fun to be around.

Beautiful facility and kind engaging staff.

Everything is okay.

Always Great Customer Service.

Facility is very organized and patients driven. Holistic care to the needs of each resident and consistently excels the model they strive for.

I have not been there yet

Special thank you to Junior our waiter he was so kind and attentive. Thank you Pat for helping us celebrate my grandmother 84th birthday. Thank you Alex our chef for feeding us.

Story Point’s kitchen staff does a wonderful job catering for our city events. The food is always well-prepared, presented nicely, and ready on time. The staff is professional, courteous, and easy to work with. We appreciate the consistency and care they put into every event. Highly recommend for any catering needs

We had the absolute pleasure of attending the Mother’s Day Family & Friend Dinner at StoryPoint Shaker Heights and all I can say is WOW. From the moment we walked in, it felt like we stepped into a five star restaurant mixed with the warmth of family. The decorations were beautiful, elegant, and filled with so much love and attention to detail. You could truly feel the heart behind this event. Our group included my mother, her sister, my two cousins, and two close friends, and every single one of us left talking about how incredible the evening was. The food was absolutely phenomenal. Every dish was prepared with care and flavor that honestly rivaled upscale fine dining restaurants. Chef Greg deserves tremendous recognition because the meal was unforgettable from start to finish. What truly made the night magical was the staff. Sierra and Tracy gave us one of the best dining experiences we have ever had anywhere. Her energy, kindness, professionalism, and genuine joy lit up the entire evening. We completely fell in love with her London, England accent and the way she made every person at the table feel special. She captured moments for us with her camera, laughed with us, connected with our family, and made the whole night feel personal instead of transactional. That level of hospitality is rare. The directors and entire team treated us like honored guests instead of visitors. My mother could not stop talking about how appreciated and celebrated she felt. For an assisted living community to create an experience this elevated, warm, and memorable says everything about the culture and leadership at StoryPoint Shaker Heights. This was not just a dinner. It was an experience filled with love, elegance, joy, and community. Five stars is honestly not enough. Thank you to Sierra, Tracy, and Chef Greg, the directors, and the entire StoryPoint team for giving our family memories we will never forget. Happy Mother’s Day indeed.

Attentive and pleasant staff.

I would like to commend Ms. Pat Mosby, the Dining Room Manager at Story Point, for the outstanding service she provided during a recent birthday celebration for my family member on April 27, 2025. Ms, Mosby was exceptionally friendly, attentive, and helpful to all of our guests. Her professionalism and warm demeanor made the evening more special. We truly appreciate the care and attention she gave to ensure everything went smoothly. Thank you, Ms. Mosby, for making the experience so memorable.